Your well-being is our priority

At x1024 Responsible Gaming — Safe & Responsible Gaming

Gaming is for fun, not stress. x1024 believes every player should know their limits. We are committed to helping you play safely and stay well.

Protection Tools Self-Assessment Limit Setting 18+ Only
18+
Age restrictions are strictly enforced.
24/7
Support Team Always Ready
5+
Protection Tools Are Free
48h
When Self-Exclusion Takes Effect

Responsible Gaming Tools

X1024 gives you the tools to manage your own gaming habits. Use them and stay in control.

Set a Deposit Limit

Set a daily, weekly, or monthly deposit limit. Once set, it takes effect immediately. Any increase requires a 7-day waiting period.

Session Time Limit

Set a maximum duration for each gaming session. Once the time is up, you will be automatically logged out and prompted to take a break.

Loss Limit

Once you reach a set loss amount, your game will stop automatically. A loss limit protects you from financial harm and helps you stay within your budget.

Cooling-Off Period

Temporarily pause your account for anywhere between 24 hours and 30 days. You will not be able to log in during the cooling-off period, giving you time to clear your head.

Self-Exclusion

Apply for permanent self-exclusion lasting from 6 months to 5 years. During this period, your account will be completely inactive and no promotional messages will be sent.

Reality Check

At set intervals, a summary of your gaming session will appear on screen — so you can see how long you have been playing and how much you have won or lost.

How to Set a Limit

Using the safety tools at x1024 is simple. Set your own gaming limits in just a few steps.

1
Log in to your account

Log in to your x1024 account and click the profile icon in the top right corner.

2
Go to the "Responsible Gaming" section

From your account settings, select the "Responsible Gaming" option.

3
Choose your preferred tool

Deposit limit, session time, loss limit, or self-exclusion — choose whichever works for you.

4
Set a Value and Confirm

Enter the amount or time limit, then click the Confirm button. The limit takes effect immediately.

5
You will receive a confirmation message

A confirmation will be sent to you by email or SMS. To change your limits, please contact support.

Healthy Gaming Habits

Responsible play means more than just setting limits — it also means looking after your mental health. Follow the tips below.

Treat gaming as entertainment, not a source of income. Winning and losing are both a normal part of the game.
Set your budget in advance. Only play with money you can afford to lose without it affecting your daily life.
Take regular breaks. Take at least a 10-minute break every hour.
Do not chase your losses by placing bigger bets. This is a key sign of addiction.
Spend time with family and friends. Gaming is not a substitute for social life.

Warning Signs of Problem Gambling

If you notice the signs below, gaming may be becoming a problem. Getting help early is essential.

Spending Beyond Your Budget

Thinking about putting in more money after your budget runs out, or placing bets with borrowed funds.

Playing longer than planned

You plan to play for an hour, but it keeps turning into five or six.

Hiding It from Loved Ones

Hiding your gaming habits from family or friends, or lying about them.

Emotional Distress

Feeling unusually angry, anxious, or depressed when you cannot play or after a loss.

Neglecting work and relationships

Spending less time on work, studies, or family because of gaming.

Chasing Losses

Chasing losses with bigger bets is the most dangerous warning sign.

Self-Assessment Questionnaire

Be honest with yourself. If you answered "yes" to most of these questions, it is time to seek help.

1 Do you often spend more than your set budget?
Yes Sometimes No
2 Do you feel restless when you are unable to play?
Yes Sometimes No
3 Do you place bigger bets to try to win back money you have lost?
Yes Sometimes No
4 Do you hide your gaming habits from family?
Yes Sometimes No
5 Is gaming affecting your work or relationships?
Yes Sometimes No
Note: If more than 2 answers are "Yes", please contact our support team.

Protection Tools & Services

X1024's responsible gaming platform gives you full control. All tools are available at no cost.

Instant
Deposit Limit

Set a maximum daily, weekly, or monthly deposit limit.

Flexible
Time Limit

Decide in advance how long you will play each day.

Secure
Cooling-Off

Take a break for anywhere between 24 hours and 30 days. Activate it at any time.

Permanent
Self-Exclusion

Keep your account fully closed for 6 months to 5 years.

Minor Protection

X1024 strictly prohibits anyone under 18 from gaming on our platform. We have put the strongest measures in place to protect minors.

  • Age verification is mandatory at the point of registration.
  • Additional KYC documents may be requested in suspicious cases.
  • Any account found to belong to a minor will be closed immediately.
  • Any funds deposited by a minor will be refunded in full.
  • Complaints from parents are acted upon promptly.
For parents: If your child has been using this platform, please contact us at [email protected].

Where to Get Help

If gaming becomes a problem, do not face it alone. Both x1024 support and external help organisations are here for you.

x1024 Support
24/7 Live Chat Support

Chat with our support team anytime. We can help with everything from setting gaming limits to self-exclusion.

Email
Support Email

For anything related to responsible gaming, email us at [email protected]. We will respond within 24 hours.

Mental Health Support
Professional Counseling

Gaming addiction is a mental health condition. If needed, please seek advice from a mental health professional.

FAQ

Here are answers to the most frequently asked questions about responsible gaming.

Yes, reducing your deposit limit takes effect immediately. However, if you want to increase your limit, you will need to wait 7 days. This rule prevents impulsive overspending.

Before self-exclusion is activated, you will have the opportunity to withdraw any remaining balance in your account. Once active, no new deposits can be made and no games can be played.

A cooling-off period is a temporary break (24 hours to 30 days) that lifts automatically once it expires. Self-exclusion is a longer-term measure (6 months to 5 years) that cannot be cancelled early and keeps you away from gaming entirely.

Not directly. However, if a family member is concerned about your gaming, they can reach out to our support team. We will assess the situation and take the necessary steps.

No, all responsible gaming tools at x1024 are completely free. Deposit limits, time limits, cooling-off, self-exclusion — every feature is available on your account at no charge.

When Reality Check is active, a pop-up appears at set intervals (e.g., every 30 minutes) showing a summary of how long you have been playing and how much you have won or lost. It keeps you aware of your actual situation.

Play responsibly, play with enjoyment

X1024 puts your safety and well-being first. Join today and enjoy the benefits of responsible gaming.

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